WestCord City Centre Hotel Amsterdam
WestCord City Centre Hotel Amsterdam is een gezellig driesterren hotel in het hart van Amsterdam. Binnen twee minuten ben je op de Dam, in de Kalverstraat en op de Haarlemmerdijk. Het hotel beschikt over 106 comfortabele hotelkamers. Het gehele hotel is voorzien van gratis internet, ook is er een computer met internettoegang aanwezig. Het hotel heeft een warme lobby, waar je een kop koffie kunt drinken. In de ochtend kun je genieten van een uitgebreid ontbijtbuffet in het ontbijtrestaurant.
Wanneer je met de auto naar Amsterdam komt, kun je je auto voor de deur parkeren in garage Nieuwendijk. De trams stoppen voor het hotel, de ideale manier om Amsterdam gemakkelijk te verkennen. Op 5 minuten loopafstand ligt Amsterdam Centraal Station.
Theaters, winkelstraten, musea en restaurants zijn allen op loopafstand. Ontdek Amsterdam hoe je wilt, je bevindt je middenin het bruisende centrum!
Thank you for sharing your feedback about your recent stay with us. It is a pity that although you enjoyed our location and breakfast the overall service during your stay wasnâ€™t as expected. As we try to provide excellent service and accommodation for all our guests we did not meet this objective during your stay. In the winter time our rooms can indeed be a little colder than in the summer but our guests should definitely not suffer from this as what happened in your case. I can see that my colleagues tried to solve the situation to make use of our heating system and when this wasnâ€™t fulfilling they placed offered an extra heater in the room. Normally this gives all of our rooms enough heat to ensure our guests a comfortable stay. Unfortunately we thought we had solved your issue when we gave you the heater since we did not hear anything during that evening, otherwise we could have gladly given you extra blankets or we could have come up with a different solution, it is our objective to make sure our guests do have a great stay. When you mentioned it for the last time during check-out we couldnâ€™t change anything on the night before but our reservations manager was very understanding and apologized multiple times on the situation. She offered you a coffee to warm up after a cold night so that you could leave the hotel with a positive feeling. Unfortunately this isnâ€™t the case and therefore I immediately tried to contact you in person after reading this review. I tried to call the number we have on file but I am not able to reach you on this number. I have put my e-mail address down below in the hope you can send me the right number. Your feedback is much appreciated and on behalf of our team I would like to apologize once again. We will discuss the feedback in our team to make sure we will improve on this matter.
Looking forward to your reply.
Kay Brattinga | Assistant General Manager WestCord City Centre Hotel Amsterdam